IPsoft Named a Leader in Conversational AI for Customer Service
Independent Research Firm States IPsoft Is a “Natural Fit” for Brands Looking to Provide Conversational Automation for Deep Business Processes or Multi-Intent Situations
IPsoft, the global leader in enterprise AI, was recognized in “The Forrester New Wave: Conversational AI For Customer Service, Q2 2019” as a Leader among 14 evaluated companies. In the report, the Forrester New Wave recognized IPsoft for providing conversational AI for complex use cases, stating that IPsoft “is a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.”
IPsoft is the only vendor to be rated as a Leader in both “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” and the April 2019 report “The Forrester New Wave™: Standalone Chatbots for IT Operations, Q2 2019.” Customers around the world are utilizing Amelia, IPsoft’s conversational AI platform, in a variety of industries to improve IT support, elevate customer service and generate new revenue.
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In the latest evaluation, Amelia received a differentiated rating in seven categories: Artificial Intelligence, Voice & Speech, Human and AI Blending, Security & Authentication, Vision, Roadmap, and Market Approach. The report also states that “IPsoft’s go-to-market approach expands the reach of its already robust product.”
Amelia leverages intent recognition, contextual understanding and sentiment analysis during her interactions with end users. With more than 20 years of AI and automation experience, IPsoft is continually improving Amelia by reducing the effort required to train and build conversational solutions for numerous industries and use cases.
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“To be named as a Leader in both the 2019 Forrester New Wave reports for Conversational AI For Customer Service and Standalone Chatbots for IT Operations we believe is testimony to the cognitive ability of Amelia to augment the experience of both customers and internal employees. Our unwavering dedication to developing the most human-like and leading-edge cognitive capabilities enables us to deliver tangible business benefits and transform the user experience, and we believe that this has been recognized in our position as a Leader,” said Chetan Dube, Founder and CEO of IPsoft.
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