Natco Credit Union Combines Eltropy’s Texting With Meridianlink to Fund L**** Faster

With high interest rates and chip shortage leading to lower purchases of cars, lenders at community financial institutions (CFI’s) need to act quickly to capitalize on the lower auto loan demand in the market. By ensuring their entire process to qualify, authenticate, and fund l**** is efficient, and convenient for consumers, CFIs can continue gaining loan market share from MegaBanks in a down market.

One Eltropy partner, NATCO Credit Union, has enhanced its workforce productivity by combining Eltropy’s Texting with MeridianLink’s loan origination software to shave hours of manual effort while achieving faster execution time and elevating customer and member experiences.

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Eltropy’s MeridianLink integration enables loan officers to work in one platform, MeridianLink, with the power of Texting from Eltropy. Lenders are able to easily send personalized Texts to their customers, collect loan documents via Text, authenticate and fund l****, without having to work from two platforms. Consumers love to Text while email and phone calls go unanswered. This leads to rapid acceleration in loan processing times, and can save loan officers more than 30 minutes per day.

While the need to improve lending processes and digital capabilities are not new ideas, the concept of both working together has previously been unclear. CFI’s have long demanded solutions to improve speed to funding and the ability to process more l****. The best closing solutions enable lenders to seamlessly and effectively integrate communications into lending solutions.

CFI’s will have the opportunity to see firsthand how Natco has been able to lead their lending department into the digital frontier with secure and integrated digital communications during Eltropy’s webinar on October 26, 2022, at 1 PM ET. Viewers will be able to hear from Kimberly Davis, Director of Sales and Services, about her personal experience using Eltropy to boost their lending process, along with a live demonstration of how the integration works.

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Eltropy enables financial institutions to engage in a secure and compliant way digitally. Using our award-winning Digital Communications Platform, community financial institutions can communicate, automate and use intelligence to improve operations, engagement and productivity. Community banks and Credit Unions use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology — all integrated into a single platform bolstered by proprietary AI, skill-based routing, and other contact center capabilities. For more information about Eltropy

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