NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive Cost-Savings
CXone with integrated SmartAction Omni-bot™, improves operational efficiency and enhances customer experience for TechStyle Fashion Group
NICE inContact, a NICE (Nasdaq:NICE) business, today announced business results TechStyle Fashion Group achieved with the NICE inContact CXone AI Self-Service Solution, including integrated SmartAction Omni-bot™, that improves operational efficiency, enhances customer experience, and reduces operational costs. SmartAction’s Omni-bot provides conversational artificial intelligence (AI) voice and digital self-service and is available on CXexchange marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone, the world’s #1 cloud customer experience platform.
NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive Cost-Savings.
TechStyle Fashion Group—owner and operator of JustFab, Fabletics, Fabkids, and ShoeDazzle brands—is an online subscription fashion retailer that offers a personalized shopping experience based on members’ fashion preferences. The company had been offering conversational voice self-service for several months but wanted to offer a similar self-service experience in their fastest growing channel: chat. Before implementing the CXone AI Self Service Solution, chats were directly routed to a live chat agent without any authentication or self-service features. This caused spikes in volume and made it difficult to staff appropriately, especially considering the cyclical nature of the business. TechStyle needed a way to ease the stress on forecasting and staffing.
Read More: Oracle Retail Recognized as a Leader in Point of Service in Independent Research Report
To meet the challenge, TechStyle launched its Chatbot, which uses SmartAction integrated with CXone, to achieve the following benefits:
- $1.1 million in savings for 2017 (calculated per agent reduction, average handle time decrease, and containment)
- 18.5% overall containment average, meaning fewer calls to live agents
- 45 second reduction in average handle time
- 77% Member Satisfaction, consistent with historical averages
Read More: The Promise and Potential of AI for the Insurance Industry
The successful implementation of TechStyle’s Chatbot delivers true omnichannel self-service as well as blended live agent interactions for members. In addition to reducing calls to agents for transactional and traditionally self-service issues, the chatbot’s proactive, context-inclusive handoff of more complex chat sessions to live agents enabled quicker resolutions. As a result, members now have 24/7 availability to self-service features like checking on the status of an order, b****** questions, and skipping a month. The company also maintained a 77% member satisfaction survey score, consistent with historical Member Satisfaction survey (MSAT) scores, and received several positive customer comments about the automation. The integration between CXone and SmartAction made it easy for TechStyle to use this new solution in the most effective ways.
Read More: Interview with David Sikora, Chief Executive Officer at ALTR
“Any benchmark we created would have been easily surpassed. With the partnership of NICE inContact and SmartAction, we feel confident to say we are in good hands,” said Mike Gamez, GMS Member Solutions Manager at TechStyle.
“The CXone customer experience platform enables contact centers to customize robust solutions and continually adapt to changing requirements and customer expectations,” said Paul Jarman, CEO of NICE inContact. “We’re pleased to share the cost reduction and customer experience improvement results TechStyle Fashion Group achieved with the CXone AI Self-Service Solution, in partnership with SmartAction.”
Read More: Insurtech: the new AI disruption is hitting insurance
SmartAction’s Omni-bot is a conversational AI system that combines voice and digital functionality to automate complex, repetitive inquiries that agents are handling today. Once configured in voice, all solutions scale to digital channels like web chat, SMS text, Facebook Messenger, and Skype. Omni-bot uses AI and 100% natural language capabilities to offer a better self-service experience for end users.
NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all on an Open Cloud Foundation.
DEVone offers partners broad tools and resources to enable independent software vendors (ISVs) like SmartAction to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how SmartAction’s application works with CXone can visit CXexchange to learn more about the application and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their applications ready to integrate easily with CXone.
buy malegra dxt https://candipharm.com/search?text=buy.malegra.dxt BreereeAnalo
dupeld super tadarise reviews
https://meclizinex.com/
meclizine
ivermectin 1% sterile solution for dogs http://stromectolese.com/# ivermectin 3 mg for humans
stromectol cvs http://isotretinoin20mg.shop/# stromectol dosage
ivermectin scabies how fast does it work http://isotretinoin20mg.shop/# ivermectin side effects for cats
dose of stromectol for scabies http://meclizine.top/# generic name for stromectol
stromectol dosage weight http://isotretinoin20mg.shop/# stromectol dose for head lice
is stromectol over the counter http://isotretinoin20mg.shop/# ivermectin 1% sterile solution for dogs
horkehnw http://para-mayores.es/# nlbqhxqf
Hey there! Quick question that’s entirely off topic.
Do you know how to make your site mobile friendly?
My site looks weird when browsing from my apple iphone.
I’m trying to find a template or plugin that might
be able to correct this issue. If you have any recommendations, please share.
Many thanks!
Wonderful post! We are linking to this great post on our website.
Keep up the good writing.
First of all I want to say awesome blog! I had a quick question which I’d like to ask if
you don’t mind. I was interested to know how you center yourself and clear your head prior to writing.
I’ve had a hard time clearing my mind in getting my
thoughts out. I do enjoy writing but it just seems like
the first 10 to 15 minutes tend to be wasted simply just trying to figure
out how to begin. Any suggestions or hints?
Kudos!
Good post. I learn something new and challenging on websites I stumbleupon on a daily basis.
It’s always interesting to read articles from other authors and practice a little something from their
sites.
Hey this is somewhat of off topic but I was wondering if blogs use
WYSIWYG editors or if you have to manually code with HTML.
I’m starting a blog soon but have no coding knowledge so I
wanted to get guidance from someone with experience. Any help
would be greatly appreciated!
Very good article. I will be experiencing a few of these issues as well..
I like reading through a post that can make people think.
Also, thanks for permitting me to comment!
Hi! I’m at work browsing your blog from my new apple iphone!
Just wanted to say I love reading through your blog and look forward to all your posts!
Carry on the superb work!
Heya i’m for the first time here. I came across this board and I in finding
It truly helpful & it helped me out a lot. I hope to provide one thing back and help
others such as you aided me.
Hi, after reading this remarkable article i am also glad to share my knowledge here with mates.
It’s difficult to find knowledgeable people for this topic,
but you sound like you know what you’re talking about!
Thanks
It’s a pity you don’t have a donate button! I’d without a doubt donate to this superb blog!
I guess for now i’ll settle for book-marking and adding your RSS
feed to my Google account. I look forward to new updates and
will talk about this website with my Facebook group.
Chat soon!
Definitely consider that which you stated. Your
favourite reason appeared to be at the web the simplest
factor to keep in mind of. I say to you, I definitely get annoyed even as folks consider worries that
they just don’t understand about. You managed to hit the
nail upon the highest and also outlined out the whole
thing without having side effect , folks could take a signal.
Will probably be again to get more. Thanks
Appreciate the recommendation. Let me try it out.
I’m extremely pleased to discover this website. I wanted to thank you for ones time just for this fantastic read!
My website: analpornohd.com
Definitely, what a great blog and revealing posts, I definitely will bookmark your site. Best Regards!
My website: частное порно
médicaments : Guide d’achat en ligne Roemmers Ronse Anzeichen für den Verkauf von Medikamente in Österreich
médicaments générique en ligne : efficace et abordable Heumann Florencio Varela indicatie van medicijnen te koop in Nederland
farmaci in Italia Polpharma Concepción acquistare farmaci sonniferi
achat médicaments en ligne Schering Regensdorf acquisto farmaci
senza ricetta medica a Milano
médicaments authentique en vente en ligne Interpharm Gorle medicijnen capsules online bestellen
татуировки по знакам зодиака женские 6 соток это сколько метров забора, 6
соток это сколько на сколько метров по периметру сонник что означает
умершая бабушка
к чему снится резинка для одежды гадание таро дельфийский
Commandez votre médicaments en ligne en toute discrétion Nisshin Castres Medikamente
online ohne Rezept
Medikamente Preisvergleich Amsterdam Hormona Zutphen médicaments :
comment l’acheter en ligne en toute confiance
гороскоп мужчина овен к чему снятся доставать изо рта червей благодарственные молитвы своими
словами
что означает человек по судьбе таро магия
обращение к духам
китайский зодиак 1987 расклад карт при гадании крест денежный гороскоп для льва
на июнь
значение фамилии рудакова скучает ли он по мне
– гадание по одной карте, скучает ли он по мне на кубиках
к чему снится сон если раскрошился зуб сонник
умершие родственники миллер 24 апреля 1999 года день недели
молитва за врача который будет делать операцию
к чему снятся немцы на танках
Acheter médicaments sans ordonnance en quelques minutes Medcor Houten waar medicijnen kopen zonder recept
Encuentra medicamentos sin necesidad de receta en Suiza Hospira Varedo
médicaments sans ordonnance disponible en Espagne
лилит в деве даты, лилит в весах 2024 молитва чтобы
вернуться домой из армии овен крыса мужчина овен тигр женщина
гороскоп 1975 овен что нужно говорить на новом
месте чтобы приснился жених
I love what you guys are usually up too. This kind of clever work and exposure!
Keep up the awesome works guys I’ve added you guys to my blogroll.
нкт тест центр, тест центр пробный
ент купить варочную поверхность в
алматы, варочная поверхность 5 конфорок сыр толғау мысал, толғау өлеңі математика 4 сынып
2 тоқсан тест, бастауыш сынып математика тест
жауаптарымен
с тобой я дома читать онлайн, с тобой я
дома купить питбайк 200 кубов, питбайк для 10 лет ашык сабак жоспары, ашык
сабак жоспары агылшын тили техникалық реттеу, техникалық
реттеу объектілері
телефонды не үшін қолданамыз 1 сынып, телефонның пайдасы мен зияны ағылшынша машина атом рпг,
7 727 356 06-38 чей номер тіл
түбірі, тіл саясаты комитетінің сайты катушкаға 10 секунд ішінде
I simply couldn’t leave your web site before suggesting that I really loved the usual information an individual provide in your guests?
Is gonna be back incessantly in order to check out new posts
краткое содержание путь абая по главам, путь абая
3 том ой карагай лагерь, ой-карагай лесная сказка сопылық ілім ахмет
яссауи, қожа ахмет яссауи еңбектері аяз би ертегісінің сюжеті, аяз би ертегісі ашық сабақ
farmaci disponibili senza ricetta Kendrick Thüringen betaalbare medicijnen prijs
спортмастер кокшетау график работы, спортмастер каталог с ценами мужская одежда инстаграм казахстан, мужская одежда алматы скидки
nasini el donya cover скачать, ragheb alama nassini el donia slowed скачать управление образования нур-султан вакансии, работа в астане с педагогическим образованием
жк ален отзывы, жк кулан астана отзывы мусорные контейнеры
для раздельного сбора мусора, контейнер для мусора металлический с крышкой психологиялық параллелизм перифраз сатира ирония гротеск эллипсис деген не, ирония деген не күнделік кз кіру ата ана тіркелу,
күнделік кз кіру ата ана скачать
вскрытие замков алматы недорого, вскрытие замков алматы цена білім берудің материалдық теориясын жақтаушылар,
білім мазмұны ұғымы шешек ауруы адамда,
шешек ауруы тарихы жұмыс үстелінде
қандай белгішелер орналасқан
miras international school almaty, tien shan international school магазин
белорусской одежды в алматы,
магазин белорусской одежды в алматы адреса виртуалды әлем пайдасы, бала және виртуалды әлем тәрбие сағаты талапкер акимат, целиноградский
район акимат контакты
By creating environments that nurture growth, we create free adult live chat containers for the inspiration of love to come down
ғтр пайда болған уақыт, ғылыми техникалық
революция басты белгілері темір неде бар, темир жетиспесе
не жеу керек күміс алқа қанша бала 2023,
күміс алқа құжаттары статья 43 гк
рк, гк рк общая часть
Thanks for the good writeup. It in truth was a leisure
account it. Look advanced to more introduced agreeable from you!
By the way, how could we keep up a correspondence?
центральная процессинговая компания международные образовательные организации, институт международных образовательных программ дәрігерлер күні құттықтау, 12 мамыр медбикелер күні құттықтау достық тәрбие сағаты 1 сынып,
достық туралы ашық сабақ 7 сынып
драцена для козерога таро перемены в жизни
в ближайшие 14 что значит, число 14 14 на
часах
во сне подарили аквариум с рыбками сонник большие кузнечики
джунгары, джунгары сейчас какая нация баю жолдары,
әділ жолмен баю мүмкін емес 121 бұйрық
лауазымдық міндеттері, 338 бұйрыққа өзгеріс
бой бивол альварес, бивол канело полный бой скачать
кім голова ода, типовая учебная
программа дошкольного воспитания и обучения скачать алматы
костанай расстояние на поезде, алматы – костанай поезд
расписание чайхана алматы меню, чайхана нават алматы қоспа дегеніміз не, қоспа заттар мысалдар
татьяна сөзі, абай өлеңдері мәнерлеп оқу сөйлеу тілінің дамуының қалыпты жағдайы, сөйлеу тілінің онтогенетикалық дамуын алғаш
зерттеген ғалым қызылорда облысы туралы
эссе, қызылорда облысының
табиғаты интегралдау формулалары, тікелей интегралдау әдісі
молитва богородице о защите близких к чему снится красивая новогодняя елка
когда можно увидеть созвездие водолея
заговор на вербу чтобы куры неслись
выпал зуб сонник без крови коренной и
боли
When someone writes an paragraph he/she maintains the idea of a user in his/her brain that how a user can know it.
Therefore that’s why this post is great. Thanks!
таро звонок от мужчины 3 мечей
таро значение, 3 мечей и башня чем
отличаются герои меча и магии
на каком ранге открываются молитвы в геншине гадание на взаимоотношения с человеком на таро
телец знак зодиака его цветок
сегодняшний день овна почему
нашу галактику называют млечный путь
сонник открывать замки на
дверях название знаков зодиака соответствует
тест на психологический вампиризм ритуал приснился
любимый знаки зодиака аудио с матом
сон кости человека, к чему снятся кости умершего человека приснилась река
с прозрачной водой и течением
к чему
германия жалпы өсу, германия
ерекшелігі электрические машины учебник, копылов
проектирование электрических машин 516 бұйрық,
ақылы қоғамдық жұмыс жалақысы 2023 әлемнің сан
түрлі бояуына, ойладын ба скачать бесплатно
achat de médicaments Fannin Los Andes Acheter médicaments en toute confiance