Meet SAP’s New AI Assistant Joule

Introduction

SAP Labs France, the SAP subsidiary created Joule, a generative AI assistant to boost company productivity. Joule, a natural-language copilot, will be in SAP supply chain, procurement, customer experience, and Business Technology Platform apps. Joule focuses on tailored, relevant advice. It understands normal language and provides real-time support. Joule swiftly sorts and contextualizes data from many systems to reveal superior insights.

SAP’s approach to Business AI is to deliver customers the most relevant, reliable, and responsible AI. Through interactive pathways, visitors will have the opportunity to dive into several concrete applications of AI in fields such as art, cybersecurity, responsible AI, or energy transition. They will also be able to experience SAP’s new AI assistant: Joule, which delivers proactive and contextualized insights from across the SAP’s solution portfolio and third-party sources, helping people get work done faster and driving better business outcomes in a secure, compliant way.

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Why Does This News Matter?

SAP has always used the latest technologies, including AI, to support its customers’ business in a sustainable and responsible way. The opening of this Experience Center takes on particular importance in today’s technological landscape, where AI has become an essential pillar of innovation and growth for the entire SAP ecosystem. SAP Labs France is a founding member of the ICAIR consortium dedicated to sharing best practices in AI and has supported the 3IA Interdisciplinary Institute for Artificial Intelligence since its creation. The creation of this new Center on the Sophia Antipolis site is in line with the commitments and expertise developed by SAP in the region.

SAP Labs France considers it essential for customers and partners to be able to interact directly with the teams who design and develop their solutions. The company intends to show how AI is impacting the business world and enabling its employees to innovate daily, with the support of a dedicated group that facilitates access to knowledge, tools, and experts.

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Benefits

1. Enhanced Customer Engagement: SAP Labs France’s new Customer Experience Center in Sophia Antipolis offers an immersive space for customers to explore AI’s potential, fostering deeper engagement and understanding.
2. Innovation Showcase: Located in Europe’s largest tech cluster, the Center provides a platform to showcase SAP’s cutting-edge AI applications, driving innovation in fields like art, cybersecurity, and energy transition.
3. Responsible AI Advocacy: With a focus on delivering reliable and responsible AI solutions, the Center promotes ethical AI practices, empowering visitors to harness AI’s power while ensuring compliance and security.
4. Proactive Insights with Joule: Visitors can experience SAP’s AI assistant, Joule, which delivers contextualized insights, accelerating decision-making and driving better business outcomes securely and compliantly.
5. Collaborative Ecosystem: As a founding member of the ICAIR consortium and supporter of the 3IA Interdisciplinary Institute for AI, SAP Labs France fosters collaboration and knowledge sharing, advancing AI best practices within the region’s tech ecosystem.