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SupportLogic Launches Agent SX to Improve Customer Service and Enhance Team Collaboration

AI Platform Enhances Agent Performance and Enables Next-Gen Service Experience

SupportLogic, the world’s first continuous service experience (SX) platform, announced the launch of Agent SX with its February product release. SupportLogic Agent SX delivers real-time coaching and feedback to enable agents with NLP-driven recommendations to prioritize cases, collaborate more efficiently and improve their performance across multiple dimensions of service delivery.

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