AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-system interactions. We will cover the role of AI Daily Roundup and its application in various industries and daily lives.
Ada, the leader in Automated Customer Experience announced Smart Search, a no-code capability that integrates with existing knowledge base content that enables enterprises to launch an automation-first strategy and a unified customer experience (CX) in just days. With Smart Search, brands own the end-to-end self-serve experience within Ada, and can reserve human agents for high-touch interactions to deliver the most seamless brand experience to customers.
Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, announces that its global B2B marketing organization, Merkle B2B, has been named 2021 Large Agency of the Year by the Association of National Advertisers (ANA). The ANA presented the award to Merkle B2B at the virtual B2 Awards ceremony on July 30. This marks the first time Merkle B2B has been named Agency of the Year since launching in September 2020 and the sixth time in the past eight years that a Merkle B2B company has received the prestigious accolade.
IBM and Black & Veatch announced a collaboration to jointly market Asset Performance Management (APM) solutions, including remote monitoring technologies that combine near real-time data analytics with artificial intelligence to help customers keep equipment and assets running at peak performance and reliability.
HubSpot, the customer relationship management (CRM) platform for scaling companies, announced the launch of CMS Hub Starter, a new tier of the company’s existing web content management system that gives marketers and developers the tools they need to generate business through their website.
NTT DATA UK has announced it has become a gold sponsor of professional association Women in Cable Telecommunications (WICT) UK as part of its ongoing Do Diversity initiative and existing Women’s Business Network. WICT US was founded in 1979, with regional and international WICT chapters following shortly after, the latest being the WICT UK chapter. WICT UK partners with companies like NTT DATA UK to fulfil its mission of building a more robust pipeline of female leaders who will help to transform the telco industry.
Mulesoft, a Salesforce company has announced it has entered into an agreement with leading German RPA provider, Servicetrace. The deal will put Mulesoft in the league of top RPA providers in an industry that is expected to generate $1.89 billion in revenue in 2021. Despite pandemic, the RPA juggernaut will continue to see double-digit growth in the next 2-3 years, reported Gartner.
Adjust, a mobile marketing analytics platform, announced it has launched an app marketing collaboration on Salesforce AppExchange, empowering mutual customers to gain a more complete view of the user journey and to make more informed marketing decisions. The first integration to launch will be with the Salesforce Marketing Cloud (Marketing Cloud).