Today’s Daily AI Roundup covers the latest Artificial Intelligence announcements on AI capabilities, AI mobility products, Robotic Service, Technology from Bright Pattern, Microsoft Corp. Genesys, Grammarly Business, Metadata.io.
Bright Pattern Announces AI-Powered Omnichannel Quality Management Solution
Bright Pattern, the most powerful cloud contact center with AI for innovative companies, announced the release of Bright Pattern Omnichannel Quality Management (Omni QM). Omni QM is embedded in the Bright Pattern Omnichannel platform, and allows quality management on all channels in a single interface.
Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better Customer Experiences
Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution Genesys Engage running on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved with connecting every touchpoint throughout the customer journey.
Grammarly Business Named Competitive Leader of AI Writing Assistant Software in G2’s Winter 2020 Grid Report
Grammarly Business, the AI-powered writing assistant for businesses, achieved Leader status in the category of AI Writing Assistant Software in G2.com, Inc.’s Winter 2020 Grid Report. G2, the world’s leading business solutions review website, awarded Grammarly Business its Leader status based on the responses and reviews of real users, revealing the writing tool’s high scores in customer support, business utility, and ease of use.
Metadata.io is the Number One Account-Based Execution Software for ROI According to G2 Winter 2020 Report
Metadata.io, the AI-powered marketing operations platform, has emerged as a high performer in the G2 Winter 2020 Grid® Report for Account-Based Execution. Additionally, of all the account-based execution contenders, Metadata secured the highest “results” score in G2’s Winter 2020 Results Index for Account-Based Execution.
Salesforce Grants Equity Awards to ClickSoftware Employees Under Its Inducement Equity Incentive Plan
Salesforce, the global leader in CRM, announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan to new employees who joined Salesforce in connection with the acquisition of ClickSoftware.
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