Deloitte Survey: State Of AI In The Enterprise, Third Edition: Thriving in The Era Of Pervasive AI

Early adopter competitive advantage may be fading as AI In The Enterprise implementation flourishes

Key takeaways

• Sixty-one percent of respondents say AI will substantially transform their industry in the next three years.
• Adopters are making significant investments with 53% spending more than $20 million during the past year on AI and talent.
• Only 47% say that they have a high level of skill around selecting AI technologies and suppliers.
• Almost all (95%) surveyed expressed concerns around ethical risks for their AI initiatives.
• While cybersecurity remains the most worrisome AI risk for adopters, AI failures, misuse of personal data, and regulatory uncertainty are also top areas of concern.

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Why this matters

Deloitte third edition of the “State of AI in the Enterprise” survey, conducted between Oct. and Dec. 2019, finds businesses are entering a new chapter in AI implementation where early adopters may have to work harder to preserve an edge over their industry peers. The study shows that companies at the top will be those that utilize AI to pursue creative and novel applications, actively address inherent AI risks and — as more organizations buy AI-powered capabilities — become smarter consumers of AI technology.

“Seasoned” adopters are the example to follow as the global survey of 2,737 information technology and line-of-business executives finds this category has undertaken many AI production deployments. They have also developed a high level of AI expertise across the board in selecting AI technologies and suppliers; identifying use cases for building and managing AI solutions; integrating AI into their IT environment and business processes; and hiring and managing AI technical staff.

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Seasoned and skilled adopters evolve
Deloitte grouped responding organizations into three segments, based on the number of AI production deployments undertaken and how respondents rated their enterprise’s expertise across various measures.

• Seasoned adopters are setting the pace in terms of AI adoption maturity. This category of adopters has grown since the last survey in 2018 from 21% to 26%.
• Skilled adopters have generally launched multiple AI production systems but are not yet as AI-mature as the Seasoned organizations. This category of adopters has grown since the last survey from 43% to 47%.
• Starters are just dipping their toes into AI adoption and have not yet developed solid proficiency in building, integrating and managing AI solutions. This category of adopters has declined since the last survey from 36% to 27%.

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