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Leveraging Infosys Cobalt to Deliver Industry-Leading Infrastructure-Managed Services

What Is The News About?

To enhance and update FAB’s IT infrastructure services, the biggest bank in the UAE, First Abu Dhabi Bank (FAB), and Infosys, a world leader in digital services and consulting for the future, have established a multi-year strategic partnership.

To revolutionize FAB’s IT infrastructure, Infosys will provide industry-leading, infrastructure-managed services, including service desk capabilities, through its suite of products and services called Infosys Cobalt. To improve FAB’s service quality, reduce risk, and achieve business results, Infosys will assist in integrating a portfolio of enterprise solutions.

A few examples are:

  • Automatic systems that can diagnose and repair themselves using data generated by Machine Learning (ML) and Artificial Intelligence (AI).
  • Observability and proactive monitoring that improves the infrastructure estate’s resilience.
  • Quicker time to market is made possible through blueprint-based environment provisioning, which helps to drastically cut provisioning time.
  • Utilizing Infosys Topaz—a suite of AI-first services, solutions, and platforms—to boost efficiency and output through the application of generative AI technology.


1. Automated System Diagnosis and Repair: Implementing machine learning and artificial intelligence technologies allows for the creation of automatic systems capable of diagnosing and repairing themselves. This reduces downtime and enhances operational efficiency by swiftly addressing issues without human intervention.

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2. Improved Infrastructure Resilience: Through observability and proactive monitoring, the partnership enhances the resilience of FAB’s IT infrastructure estate. This means potential issues can be identified and addressed before they escalate, ensuring consistent service quality and minimizing disruptions.

3. Accelerated Time to Market: Infosys Cobalt’s blueprint-based environment provisioning enables quicker time to market for FAB’s IT services. By streamlining the provisioning process, FAB can rapidly deploy new services and updates, enabling faster response to market demands and gaining a competitive edge.

4. Enhanced Efficiency with Generative AI: Leveraging Infosys Topaz, which includes generative AI technology, allows FAB to boost efficiency and output. By harnessing AI-first services and solutions, FAB can automate repetitive tasks, optimize processes, and drive innovation, ultimately improving overall business performance.

Read: Recap of Day 1 Qualtrics X4 Summit: New Qualtrics AI Capabilities Will Fix Broken Digital Experiences

Why Is This News Important?

Together, we can move faster and more nimbly toward an outcome-oriented, automated-managed services paradigm that provides IT services that are both high-quality and compliant. Furthermore, it will lay the groundwork for an IT infrastructure that is both scalable and adaptable in the long run. This partnership strengthens Infosys’ dedicated focus on the Middle East, a key growth area for the company. Infosys will help large enterprises with their cloud-first, digital-first, and AI-first initiatives.

Read: Decoding the “X” Factor in Healthcare Industry: Qualtrics’ Dr. Adrienne Boissy Explains the Science Behind Experience Management (XM)

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