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Mercy Enhances Patient Access and Outreach Through

Leaders in Health Care Excellence and Care Automation Come Together to Modernize Care Delivery for Today’s Empowered Patient

Mercy, which serves patients across four states, will deploy’s asynchronous virtual care product to deliver the industry’s premier patient-focused online care experience and improve patient convenience and access. Already a leader in virtual care delivery, it will integrate services into their care delivery platform to expand their ability to care for patients.

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“Mercy is committed to creating a system of care focused on the needs of those we serve, when and where they need health care. Through functionality enabled by, we can enhance access to high-quality Mercy care to our current patients and expand our outreach to people we aren’t currently serving,” said Dr. Gavin Helton, Mercy’s senior vice president of population health.

Leaders at Mercy recognize that as patients act more like consumers, their demands for health care are shifting as well. By providing patient-centric, cost-effective care, Mercy will be able to better meet the needs of patients with minor illnesses and injuries, while enabling caregivers to focus on patients with more complex needs.’s unique, online triage, diagnosis and treatment functionality enables a new way of meeting patient health care needs from any location at any time.

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“Mercy has led the way in virtual care delivery and we are excited to work with them in building an automated point of entry that can help them treat patients more effectively and efficiently while lifting the burden that’s been put on caregivers,” said Dr. Ray Costantini, CEO and co-founder of

Mercy, named one of the top five large US health systems from 2016 to 2019 by IBM Watson Health, serves millions annually. It’s includes more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, 900 physician practices and outpatient facilities, 45,000 co-workers and 2,400 Mercy Clinic physicians in ArkansasKansasMissouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in ArkansasLouisianaMississippi and Texas. In addition, Mercy’s IT division, Mercy Technology Services, and Virtual commercially serve providers and patients from coast to coast.

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