Transforming Network Operations: IBM Brings Intelligent Automation Software to Telecom Egypt

The telecommunication industry is witnessing a dramatic transformation and the majority of the developments are technologically driven.

Telecom Egypt (TE), a leading network operator in Egypt announced its partnership with IBM to adopt intelligent automation technologies to implement an umbrella solution for all its operations support systems (OSS) on mobile, fixed and core networks.

TE will adopt IBM Cloud Pak for Watson AIOps deployed on RedHat OpenShift and implement IBM Robotic Process Automation (RPA) solutions. The solution will be designed to offer TE a holistic view of its entire IT environment and to help them innovate quickly, reduce operational costs, and minimize the time required to troubleshoot and resolve network-related incidents.

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To help reduce operational and reporting time, IBM RPA, part of IBM Cloud Pak for Business Automation, will enable TE’s engineers and IT operators to track the network’s operating capacity and service quality across Egypt.

Manually, this process required sending power signals across central offices and cabins to identify the weak points and areas, which could require at least 18 hours of compiling and revising data.

Adel Hamed, Managing Director and CEO of Telecom Egypt, while speaking about the need for automated software said that the brand was always interested to develop and modernize its networks. He further added:

“We are always keen on investing in developing and modernizing our networks to ensure that our customers receive the best communication and information technology services. We are happy to work with IBM as our technology partner to improve our networks’ operational efficiency, leverage automation capabilities and reduce the time required to monitor and repair incidents, thus improving the quality of services provided to our customers.”

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Marwa Abbas, General Manager at IBM Egypt said that it’s important for the telecommunication industry to adopt new automation and solutions to streamline business operations and improve customer service.  He further added,

“The telecommunications industry is witnessing major transformation, and they are relying on new intelligent automation and cloud solutions to help enable accurate, fast and flexible business operations, as well as improved services to end customers. We are happy to extend our work with TE by providing our automation solutions, which will help TE to efficiently manage their networks and drive further digital advancement.”

IBM’s intelligent automation software will provide TE with visibility into performance data and dependencies across their environments. TW will also be able to identify, analyze, address, and resolve complex IT issues in dynamic and complex environments.