8x8 a leading integrated cloud communications platform provider announced that Empire Merchants has deployed 8x8 XCaaS (eXperience Communications as a…

SaaS-based solution combines industry-leading Precisely EngageOne portfolio with capabilities from CEDAR CX acquisition to leverage trusted data…

Powered by ChatGPT and GPT-4, Messagepoint’s new content rewrite capabilities are the first generative AI solution available in the customer…

Quadrant Knowledge Solutions announced  that it has named Quadient as a 2023 technology leader in the SPARK Matrix Customer Communication Management,…

Infobip data from more than 449 billion interactions in 2022 shows conversational experience is becoming more popular across all forms of…

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions,…

During Southwest Airlines’ recent meltdown, when thousands of flights were canceled throughout the country, customers waited for hours on hold, often…

The app’s addition of Yobi Translator and Call Sentiment Analysis will elevate customer relationship management for businesses Yobi, the customer…

Integrated, Intuitive Feature Saves Time and Money, Aligning Technical and Customer-Facing Teams, Allowing Further Consolidation on to the PagerDuty…

New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer…