A happy customer is a returning customer, but one bad experience can sour their view of a brand for years. There’s proof to back this up: in PwC’s…

As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and…

Company's growing scope, scale and leadership reflected in new branding  Gong, the revenue intelligence platform leveraging artificial intelligence…

Many ecommerce brands are struggling to meet the service and support needs of their customers, foreshadowing a potentially tumultuous 2021 holiday…

Inmar Intelligence’s ShopperSync™ data core with 115M Loyalty HH IDs will enhance Aki’s suite of personalized advertising offerings. Inmar…

Secure, in-conversation payments allow brands to complete transactions seamlessly while chatting with customers on SMS, web chat, and other channels;…

‘We make sense of data to drive your business forward’ becomes rallying cry for bold plans to help clients improve customer experience, revenue and…

Newest iteration puts mobile capabilities for exceptional personalized guest services in the spotlight Infor, the industry cloud company, announced…

Polaris Software, a leading provider of sales and marketing software, announced that the company has surpassed 1 million users through its global base…

Genesys, a global cloud leader in customer experience orchestration, announced BeyondCX, the industry's first eLearning program for contact center…