Analytics 3 Winning Strategies to Recession-Proof Your Business with Customer Experience Denise Miura Apr 19, 2023 The start of 2023 has been challenging for many Customer Experience (CX) leaders and will continue to be so as consumer expectations rise and the…
Machine Learning Dialpad Crosses $200 Million in Annual Recurring Revenue (ARR) and Announces New Generative AI… Business Wire Apr 17, 2023 Dialpad’s investment in Ai that began more than five years ago is driving the company’s accelerating growth and driving market share gains…
Technology NICE Named a 2023 Gartner Peer Insights Customers’ Choice for CCaaS Business Wire Apr 17, 2023 NICE a leading customer experience innovator,announced that it has been named a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the…
Machine Learning ChatGPT for DevOps Kubiya introduces Generative-AI engine for DevOps and Platform Engineering Business Wire Apr 17, 2023 Kubiya.ai, introduces the first AI-assistant for engineering platforms and knowledge management, offering a ChatGPT-like experience for users. The…
Natural Language ICZOOM Group Upgrades AI Customer Service System to Enhance Service Quality and Efficiency PR Newswire Apr 14, 2023 ICZOOM Group , a B2B e-commerce trading platform primarily engaged in sales of electronic component products in Hong Kong and mainland China,announced…
Technology Agfa Healthcare Applauded by Frost & Sullivan for Improving Workflow Effectiveness, Healthcare… PRNewswire Apr 14, 2023 Frost & Sullivan analyzed the enterprise imaging industry and its evolving cloud-based requirements and, based on its research, recognizes Agfa…
Machine Learning Skyscape Launches AI Capabilities for Its Care Provider Collaboration and Patient Communication… PR Newswire Apr 13, 2023 Skyscape, the leader in trusted medical information and collaboration software, announces the debut of Lightning Plus. Lightning Plus delivers the…
Chatbots & Intelligent Assistants Faye Launches New GPT Agent Assist for Zendesk Platform Cision PRWeb Apr 13, 2023 Faye, a global leader in CRM and CX software strategy, deployment, integrations, and ongoing management, announced that it has launched GPT Agent…
Security Fleet Introduces Industry-First Open-Source, Cross-Platform Device Management (MDM) Platform Business Wire Apr 13, 2023 Open-source mobile device management (MDM) pioneer Fleet announced availability of a new programmable MDM, designed to give medium-to-large…
Security Binarly Unveils Next-Gen Firmware Protection Transparency Platform, Revolutionizing Device Supply… Business Wire Apr 13, 2023 Binarly announced the general release of the Binarly Transparency Platform, delivering unprecedented transparency for device supply chains enabling…