Sapia.ai, the creator of the world's first AI Smart Interviewer, has released a new iteration of its market-leading Talent Insights product – a…

PhotoStudy, the first on-demand micro-tutoring platform and service developed by Hung Tran in 2015, announced  that it has successfully used…

Study finds that AI-inferred personality scores predict important, real-world human performance on par or better than traditional assessment…

Ada, the customer service automation company, announced its availability on AWS Marketplace. Now AWS customers globally can purchase Ada's platform…

More than 75% of contact centers rely on intelligent chat solutions to improve their team’s performance, according to a new study published by…

MKG highlights its acquisition of ChatBot AI Code library and embedded strategy for multiple use cases including Fintech, Blockchain, Cross-border,…

Glia, the leading provider of Digital Customer Service (DCS), has completed another year of growth that included a strategic acquisition, expansion…

"Words have no power to impress the mind without the exquisite horror of their reality." - Edgar Allan Poe, from The Narrative of Arthur Gordon Pym of…

Kaleyra, Inc., the trusted communications platform for global enterprises and one of Juniper's top five global CPaaS leaders, has unveiled a new…

Consumers find many chatbots a ‘waste of time’ as ineffective self-service options continue to sabotage the customer experience UJET,  the world’s…