The Cloud Security Alliance (CSA), the world’s leading organization dedicated to defining standards, certifications and best practices to help ensure…

OutPLEX, a leading voice and digital business process outsourcing organization, has announced a new partnership with Amazon Web Services (AWS) via the…

Global CAI leader's no-code platform now accessible to SMBs and developers with seamless integration in a pay-as-you-go model Kore.ai, the leader in…

ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, announced the integration and…

XSELL Agent Experience is available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center. XSELL…

Partners with Genesys to further transform customer engagement. Tata Communications, a global digital ecosystem enabler,enhances its InstaCC platform…

Dentsu Group Inc. announced that it has entered an agreement to acquire a majority stake in Extentia, a global technology and services firm with a…

Leading European HR services provider puts people at the heart of contact center transformation that features Microsoft Teams integration…

Aisera, the world's first AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), announced that…

Qualtrics, the leader and creator of the experience management category, announced that a diverse group of education organizations, including the New…