According to a new study released today by Infogroup, a leading provider of data and data-driven intelligence solutions, 80% of consumers say they’re…

Chemist Warehouse, Chow Sang Sang, Migros and OFS Highlight How They Have Improved Customer and Employee Experiences with VMware Retail Solutions…

These days, 63% of consumers expect Personalization from the brands they engage with and believe they are recognized as an individual when sent…

Accenture has agreed to acquire Shanghai-based HO Communication, a full-service digital marketing agency in China with a strong portfolio of local and…

Automated quality assurance and agent performance improvement software boosts the quality of sales and service interactions evaluagent, a global…

Led by FTV Capital, with participation from NVIDIA and existing investors, funding will further solidify Kore.ai's leading position in explosive…

Sprinklr the unified customer experience management (Unified-CXM) platform for modern enterprises announced the launch of an expanded strategic…

TELUS International Fuel iX drives value for clients by providing an end-to-end next generation customer experience solution fueled by GenAI -…

Brands are embracing Phygital Customer Experience strategies — and it's transforming the way consumers access goods and services. The experiences and…

The Global British Skincare Brand will leverage Perfect Corp.’s Cutting-Edge AI Skin Technology to Match Customers with their Ideal Skincare…