Clients can now implement state of the art speech recognition into their IVR solutions using Deepgram’s UniMRCP  IVR technology is witnessing a…

Customer intelligence and cloud contact centers have come together as a novel science in solving major challenges that the marketers face during a…

The Channel Incentives Management (CIM) Leader Expands Global Reach and Capabilities with CR Worldwide Purchase 360insights the creator of the…

Leading data processing automation platform for Nuix combines with certified reseller and enters next stage of expansion and enterprise growth…

NexTech AR Solutions, an emerging leader in augmented reality for eCommerce, AR learning applications, and AR-enhanced video conferencing and virtual…

Oracle Analytics Named as a “visionary” in Gartner’s 2020 magic quadrant for analytics and Business Intelligence, Oracle analytics is on its way to…

New Digital Engagement Channels Power the Shift From Physical to Digital Modern Contact Centre and Mobile Innovation Enable the Remote, Agile…

Verizon and T-Mobile offered the best mobile experience to their customers, according to Tutela’s new 2020 State of Mobile Experience report in the…

In-browser presentation renderings, full audio and video streaming capabilities ideal for virtual meetings, conferences, webinars and training…

Highly Configurable, Cloud-Based Platform Supports Class's Diverse Subscription and Consumption Business Models and Integrates With Its Salesforce and…