Based on its recent analysis of the Middle Eastern and South Asian conversational AI market, Frost & Sullivan bestows Yellow.ai with the 2021…

IFS, the global cloud enterprise applications company, has announced strong momentum of major North American companies deciding to upgrade to IFS…

As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and…

The new GetFeedback integrations for Slack and Salesforce and a new Salesforce app better orient Momentive customers for action and impact in…

Alida ranks #3 on Top 50 list out of 70,000 companies for happiest employees Alida, a leader in Total Experience Management (TXM), announced it has…

No matter the industry or customer base, businesses have had to adapt to a sharp rise in digital interactions over the past year. With customer…

ActiveCampaign, the leader in Customer Experience Automation (CXA), is further strengthening its promise to provide solutions that enable companies of…

New Sprinklr Modern Care innovations provide companies with the ability to unify the agent and customer experience across channels in one platform…

Hi, Michelle. Please tell us about your journey into the tech industry. My professional journey began at 7-Eleven where I was a division community…

Verint The Customer Engagement Company announced its schedule of October events where thought leaders will discuss digital-first engagement strategies…