Many Australian companies are joining a broad movement in the country toward cloud computing and digital transformation, a trend accelerated by the…

The Investment Accelerates Syndigo Global Growth and Service Offerings, Ushering in the Future of Unified Commerce Software Syndigo, a leading…

Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider…

Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced its…

Former Renesas Electronics Senior Director and Global Operations Leader Will Expand the Company's Us-Based Manufacturing Capacity Marki Microwave,…

Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or…

Cisco and IMImobile PLC announced that they have reached an agreement on the terms of a recommended cash offer pursuant to which Cisco will pay 595…

Omnichannel personalization is a top priority for brands, but most companies lack the ability to optimize real-time digital interactions for customers…

Hello Brent. Tell us about your journey into technology and how you started at SUSE. In my 30 years of working in technology innovation and…

Atento S.A., the largest customer relationship management and business process outsourcing services provider in Latin America, and among the top five…