Co-sponsored Research Reveals Trends on the Evolving Customer and Demands for More Personalized Experiences from Contact Centers Verint, The…

— Nearly 7 in 10 IT leaders believe AI-enabled technologies will make teams more efficient, but 52% say their organizations don’t yet have needed IT…

With new generative AI capabilities and the world’s largest human sentiment database, XM/os2 gives organizations entirely new ways to personalize…

Couchbase, Inc., the cloud database platform company, released the findings from its sixth consecutive digital transformation survey of global IT…

2023 Efficiency Report highlights the need for IT budget increases and technology investments to boost efficiency long-term More than half of…

Equips Finance Teams to Maintain Steady Cash Flows by Expediting Payment Collection and Eliminating Sluggish, Error-prone and Inefficient…

Intetics, a leading global technology company, uncovers why more and more businesses opt to move to serverless infrastructure and highlights four core…

88% of customers say the experience they get from the service agents is just as important as the products they use when they decide to purchase again…

Underscoring their commitment to innovation for efficiency, RELEX Solutions rolls out RELEX-GPT to customers RELEX Solutions, a leader in supply…

State of Automated Interview Management Report Identifies Opportunities to Improve Hiring Efficiency with Chatbots, AI Scheduling and One-Way…