A well-shared industry statistic, call centers face an annual employee turnover rate of 26%; a figure exceptionally high compared to the UK average of…

Powered by Verint Da Vinci AI, Verint Engagement Data Insights Delivers No Code, No Training, Self-Service Access to Data 24/7 Verint, The…

Talkdesk’s intelligent, cloud-based contact center capabilities plus Windstream Enterprise’s managed services give enterprises all the tools to…

NICE  a leading customer experience innovator,announced that it has been named a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the…

SuccessKPI, a leading, cloud-native, contact center customer experience insight and action platform provider, announced key findings such as, more…

Frost & Sullivan recognizes LiveVox for its single pane of glass view for agents, competitive total cost of ownership (TCO), and robust…

Genesys Cloud CX received among the highest scores for artificial intelligence, workforce optimization, self-service and outbound capabilities…

NICE recognized as a Leader, receiving the highest scores in the current offering and strategy categories and the highest possible score in the…

Businesses are exploring new ways for remote and hybrid employees to deliver outstanding customer experiences. They also want solutions that are…

Customer expectations have changed. And today, most businesses have understood that optimal customer engagement is the cornerstone of a successful…