Announcing companies include 8x8, Appian, NICE inContact, Sharpen & Talkdesk The International Customer Management Institute (ICMI), the…

From Artificial Intelligence (AI) to Machine Learning algorithms, technology is revolutionizing every aspect of business today, significantly…

The Teacher Controls The Classroom Through Intelligent Voice Technology, While Facial Recognition Software Allows Students To Register Online What…

Volkswagen Commercial Vehicles Aims to Cut Service Time Dramatically Through Virtual Assistance RealWear®, the leader in AR wearable tech for…

Leading Automakers, Transportation Network Companies and Tech Partners Engage in Pre-release Simulation as a Service Offering to Evaluate and Improve…

Investing Further in Crowd-Powered AI Platform for Customer Service Directly, a crowd-powered AI platform for customer service, announced a $20…

Cloudera's machine learning and analytics alongside Simudyne's simulation platform helps financial firms make radically better decisions…

Medpricer mSource® Analytics now offers industry first terminology customization and on-the-fly editing of purchased services spend…

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Wayfair and Other Industry Leaders to Discuss Speed to CX Intelligence with AI and Automated Interaction Analytics CallMiner, the leading platform…