Customers love technology, but they crave human interaction too. Several years ago, Gartner predicted customers would manage 85 percent of their…

Cloud-Based Conversational Data Platform Supports Real-Time Analytics, Signals and Internal and External Application Development Marchex , a…

With a Unique Offering of Attended, Unattended and Hybrid Automation, the UiPath RPA Platform Reshapes the Future of Contact Centres UiPath, the…

Signal AI Honored for Excellence in AI Technology That Helps Businesses Access Valuable Data from Inbound Phone Calls to Optimize Marketing and…

Artificial Intelligence (AI) has impacted call center operations dramatically in recent years. A year ago, Gartner predicted that 25 percent of…

Invoca continues to lead the call tracking and analytics space with awards for product and market leadership Invoca, an AI-powered call tracking…

If ‘Weaponization’ means to use AI for nefarious purposes, then it is up to society to enact laws to constrain those efforts. Know My Role Tell us…

Our platform has had a strong focus on ‘Experience-as-a-Service’ since inception. It is a core component of our DNA. What opportunities and…

New Lead Management, Three-Click Setup and Data Management Make ABM Campaigns More Automatic to Deliver Rapid ROI Metadata.io, the automatic…

HubSpot announced that it has entered a three-year commitment with Amazon Web Services (AWS) to help startups grow better. Through the agreement,…