We live in the information age — aptly named because we have unprecedented access to information through many platforms. Researchers estimate that…

When you watch a science fiction movie, do you find the superintelligent AI characters charming or threatening? Though we love technology so…

Know My Company What challenges are Managed Service Providers facing today? We talk about Managed Service Providers all the time. The biggest…

Natural language processing (NLP) is a field within artificial intelligence (AI) that seeks to process and analyze textual data in order to enable…

Most people use performance monitoring after the fact for historical analysis. We’re using it at the speed needed for operational runtime. How are…

Times are changing. And quickly. Every year it seems CMOs are having to change track in order to meet CEO expectations. Right now this pressure-filled…

Voice analytics leverages artificial intelligence to provide behavioral personalization and anticipate future behavior. Know My Business Tell us…

With AI, much of what’s being discussed in the industry is traditional machine learning or deep learning, and it will have a transformative effect.…

Automation is already here. At times, it feels as if we’re in a real-life version of the parable of the frog and the boiling water: automation has…

At a business level, I think most leaders would be looking at how AI might be either a threat or an opportunity as it relates to their own product…