Technology Ushur Achieves ISO 27001 Certification for Customer Experience Automation Platform AIT News Desk Nov 20, 2023 ISO 27001 certification further proves readiness of Ushur’s enterprise-grade information-security management Ushur, the leader in AI-powered…
Technology Understanding Personalization at Scale to Meet Customer Expectations Chloe Cheau Nov 15, 2023 Providing seamless, personalized user experiences is a requirement for all companies. Customer expectations are set by the last great experience they…
Machine Learning Acquia’s Annual Customer Experience (CX) Trends Survey Reveals Challenges for Marketers Business Wire Nov 15, 2023 Access to robust customer data, personalizing content, and consumer perception of AI are major focus areas for marketers as expectations for better…
Technology Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences… PR Newswire Nov 9, 2023 Ushur’s Customer Experience Automation (CXA) platform is now available on the Five9 CX Marketplace, enabling rapid integration with the Five9…
Machine Learning TELUS International Launches Fuel iX to Drive AI-fueled Intelligent Experiences for Brands and Their… Business Wire Oct 31, 2023 TELUS International Fuel iX drives value for clients by providing an end-to-end next generation customer experience solution fueled by GenAI -…
Technology Global MSSPs Select Fortinet Secure SD-WAN and SASE to Deliver Secure Networking Services to… GlobeNewswire Oct 13, 2023 Fortinet supports MSSPs with a seamless journey from managed SD-WAN to SASE, ZTNA, and SD-Branch services John Maddison, Chief Marketing Officer and…
Customer Experience Xplor Spot Introduces Innovative AI Virtual Agent to Enhance the Dry Cleaning Customer Experience PR Newswire Oct 5, 2023 This market-leading conversational AI solution empowers customers to inquire about concerns, get assistance 24/7, and resolve problems quickly and…
Machine Learning Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution PR Newswire Sep 27, 2023 Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service…
Technology SAP to Acquire LeanIX, Delivering Customers a Comprehensive Solution Suite for Continuous Business… PR Newswire Sep 27, 2023 SAP SE and LeanIX GmbH announced that SAP has entered into an agreement to acquire LeanIX, a leader in enterprise architecture management (EAM)…
Technology Ping Identity’s New Solution Propels a Passwordless Future for Better Customer Experiences AIT News Desk Sep 19, 2023 Helping customers go Passwordless has never been easier or more secure Ping Identity leading provider of seamless and secure digital experiences, has…