Instabase, the automation platform for unstructured data, announced that the company has joined Guidewire’s Insurtech Vanguards program, a new…

The Quadrant Knowledge Solutions SPARK Matrix provides competitive analysis & ranking of the leading CX Management Service providers…

Novidea announces that it has partnered with the UK's leading jewellery insurance broker, TH March, to implement its born-in-the-cloud, data-driven…

“America’s Diner” deploys ServiceNow-centric voice solution to deliver faster IT and HR employee services through self-service, intelligent…

Tata Consultancy Services’ Unified Commerce Platform Has Helped the Lifestyle Company Enhance Customer Satisfaction, Improve Sales, and Drive…

Approach to UX Measurement Lacking, Despite Link to Revenue and Business Outcomes Six key takeaways:  The user is getting left out of product…

SMS Increases the Breadth of Sailthru’s Cross-Channel Capabilities, Helping Marketers Drive Deeper Impact for their Brands  Sailthru, a CM Group…

Datum Future announced the results of its Customer Journey Sandbox - an initiative aimed at empowering people to access new services built on…

CX solution purpose-built to unify the customer journey across policy servicing, claims, and new business Guidewire partnership and deep…

Offers fast-track automation across 20+ channels in voice and chat with 360-degree Customer Engagement Gnani.ai, a global frontrunner in…