Strategic acquisition delivers insights from customer feedback to improve customer satisfaction, agent engagement and brand reputation Cyara, the…

To meet the rising bar for exceptional customer experiences, Sinch, which powers meaningful conversations between businesses and their customers…

Yellow.ai, a global leader in Conversational AI announced that its generative AI-powered ChatBots and VoiceBots solution for customer and employee…

Alorica IQ’s Industry-Leading Tech Solutions Enable Top Brands’ Future-Ready CX Approach Alorica an award-winning global leader in…

Amberflo, the cloud-metering and usage-based billing platform built by ex-AWS engineers launches the Amberflo Salesforce App to address the seismic…

Triumph Group, the world’s leading intimate apparel company, has signed a two-year partnership with ZS, a global management consulting and technology…

TDCX’s latest initiative will help clients stay at the forefront of AI technology TDCX, an award-winning digital customer experience (CX)…

Camping World Relies on Twilio Engage, SMS, Voice and Segment to better reach customers with data-driven personalization Twilio, the customer…

New and enhanced products can help marketers drive efficiency by boosting team collaboration and creativity to increase ROI Braze, the…

SAP SE  announced the next step in its long-standing partnership with Microsoft, using the latest in enterprise-ready generative AI innovation to help…