Australian enterprises look to cloud contact centers and new technologies as more customers and employees move online, ISG Provider Lens report…

Enterprises seek new contact center technologies and services to meet growing expectations and rising stakes for company reputation, ISG Provider…

Companies keep improving customer experience with new technologies and services as work modes and consumer expectations change, ISG Provider Lens …

Gong, the Revenue Intelligence leader, launched Smart Trackers, the first user-trainable AI system for deep understanding of customer conversations.…

Nasdaq-listed technology innovator, Qualcomm, will form a tripartite alliance with Bkav and Excelpoint to create a complete ecosystem for AIoT…

Visier, the globally recognized leader in people analytics and workforce solutions for people-powered business, announced an embedded partnership with…

Jasper, an AI Content Platform, announced it has raised a $125 million Series A funding round at a $1.5 billion valuation. The round is led by global…

Oracle announced Oracle Alloy, a new cloud infrastructure platform that enables service providers, integrators, independent software vendors (ISVs),…

Pioneering Conversational AI for DevOps, Kubiya democratizes self-service to all users, enhances workflows and boosts business productivit Kubiya,…

For many enterprises facing changing customer expectations and technologies, as-a-service offerings are the fastest way forward, ISG Provider Lens…