Crawford & Company® to Launch Artificial Intelligence Solution for Auto Claims

Targeting 60 percent reduction in insurer claims costs

Crawford & Company®, the world’s largest publicly listed independent provider of claims management solutions to insurance and self-insured companies, and ClaimGenius, a highly sophisticated Artificial Intelligence (AI) and Image analytics company committed to simplifying the complex claim management process, are collaborating on AI Mobility solutions that will improve the processing speed and accuracy of automobile insurance claims. The solution will integrate Crawford’s state-of-the-art service WeGoLook and ClaimGenius’ AI predictive image analytics product to provide virtually instant damage analysis and claim estimates, streamlining claim workflows, improving cycle time, reducing associated processing costs and resulting in higher customer satisfaction.

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The integrated workflow solution will launch in August for Crawford’s global clients in North American countries and will drive efficiencies, speed, and accuracy and productivity improvements for the automobile insurance services sector. Once the service is implemented, clients will be able to get an instant estimate for repair of the damaged vehicle by utilizing the initial photographs of the accident vehicles. This claim information can immediately be incorporated into the insurer’s claim management platform utilizing Crawford’s core claim management products.

“Our partnership with ClaimGenius is another example of Crawford bringing innovative and creative solutions that improve the responsiveness, accuracy and efficiency of the claims management process,” said Harsha V. Agadi, Crawford’s President and CEO. “This solution, which combines the unique insights and talents of both companies, is based on a cloud-based AI Image analytics mobile platform. Our goal is to simplify and automate claims management workflows, which will reduce insurer claims costs by up to 60%.”

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“We are extremely excited about this opportunity to collaborate with Crawford in this endeavor. This opens up a global market opportunity for us. Crawford and ClaimGenius share a vision and passion for bringing innovation and improvement to the claim management arena,” said Raj Pofale, founder and CEO at ClaimGenius.

The integration of Crawford’s WeGoLook mobility platform with ClaimGenius is the latest operational milestone and evidence of WGL’s open-platform strategy.