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Capacity Announces Software Automation Platform for SAAS Companies

Capacity, a conversational AI-powered automation platform, has announced a new support automation platform for SaaS companies. Using the power of AI, Capacity’s platform can help SaaS companies like Chargebee, Next Move, Aces Quality Management, and Transactly, win and retain more customers by providing a solution for deflecting 90% or more of customer support requests and automating complex workflows.

Capacity helps SaaS companies keep their customers informed 24/7/365 by providing quick, intelligent answers to frequently asked questions. Not only does the platform reduce helpdesk support tickets by intercepting questions and providing immediate responses, but its advanced robotic processing automation also reduces manual and repetitive workflows, saving time and money. In doing so, it frees up Development and Support Teams to focus more on value-added work and innovation. Capacity offers best-in-class encryption, complete data privacy, and is GDPR, CCPA, HIPAA, and SOC 2-compliant.

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“Software doesn’t take holidays or weekends off, and users need help when they need it – not just during convenient business hours,” said David Karandish, CEO of Capacity. “With Capacity’s software automation platform, SaaS companies are able to provide a seamless customer experience while giving support staff a break.”

“The number of users and the hours saved is somewhere around 200 hours per week in responding to candidates and inquiries,” said Michael Dijak, Head of Allied Recruiting at Next Move. “It can always be kind of scary honestly to decide on a vendor and our experience with Capacity is that they absolutely have been worth every penny.”

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“Having an innovative product is not enough to succeed in the SaaS industry anymore,” adds Karandish. “While the technology is an important piece of the puzzle, the SaaS companies that will stand out from the competition are those that offer an excellent customer experience.”

Capacity is one of the main sponsors of SaaStr Annual 2022. CEO David Karandish will be speaking at the event, which brings together over 10,000 Cloud and SaaS founders, VCs, and executives later this year.

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[To share your insights with us, please write to sghosh@martechseries.com]

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