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Digital Workforce Recognized as Leader in Midsize RPA Services Report by Independent Research Firm

Finland-based Digital Workforce, a trusted advisor and a globally leading independent provider of services in intelligent automation on an industrial scale has been named a leader in The Forrester Wave™: Midsize RPA Services, (Q1 2021), a detailed analysis of the 12 most significant service providers in this segment of the market. Forrester evaluated vendors across 21 criteria within three categories i.e. current offering, strategy, and market presence, naming Digital Workforce as the top-ranked vendor in the Strategy category.

With this recognition, Digital Workforce has joined the ranks of highest-ranking achievers in the Vision, Innovation Roadmap, and Commercial Model criteria. Within the Current Offering category, the firm was ranked top, alongside other vendors, in the Service Methodologies and Frameworks and Public Digital Transformation Proof Points criteria.

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With a range of cloud-based, pay-per-use services for Intelligent Automation, including Robot as a Service (RaaS) and Roboshore (combining RaaS with on-demand maintenance), the report states that reference customers laud Digital Workforce’s “pragmatic and comprehensive approach to automation implementation…”

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The report states, “Digital Workforce impresses with strong implementation capabilities and well-regarded training services that it delivers even to clients who do not engage the firm for implementation or support. Reference customers laud its pragmatic and comprehensive approach to automation implementation, which includes built-in services such as training, documentation, and run management. For customers in Europe and North America, DWF is a solid option for RPA delivered within robust as-a-service models.”

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Jukka Virkkunen, Partner, Co-Founder, Digital Workforce, comments on the findings, “It is fantastic to be recognized as a leader in this Forrester Wave™ evaluation of the market, as an increasing number of companies recognize the potential for Robotic Process Automation to support their future. We believe our offering stands out for its cloud-based models, ongoing 24-7 maintenance, support and service options, and flexible pricing strategy that allows customers to scale their use of our services depending on their needs.”

Since its inception, the firm has grown to become the biggest pure-play Intelligent Automation Services company in Europe, while exponentially expanding its presence in the United States. This announcement also makes Digital Workforce the only European Intelligent Automation Service Provider to feature in the latest Forrester Wave™ for Midsize RPA Services.

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