HCL Technologies (HCL), a leading global technology company, has been selected to provide global service desk and on-site support to Novo Nordisk. Through the partnership, HCL will help Novo Nordisk transform its IT operations and create world-class end-user experiences and drive efficiency across its workforce.
HCL will implement a multilingual and omnichannel digital workplace solution for Novo Nordisk. Using the knowledge-centred service (KCS) methodology and its next-generation automation and self-service capabilities, HCL will support more than 48,000 end-users in 20 languages, across 58 countries and offer on-site IT services throughout the United States, Asia and Europe.
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“We’re delighted to be expanding our current application management and modernization services engagement with Novo Nordisk through this new deal,” said Pankaj Tagra, Corporate Vice President and Nordic and DACH Head, HCL Technologies. “The strength of our partnership with Novo Nordisk is testament to HCL’s continued growth and leadership in the Nordics and reinforces our value proposition in Life Sciences and Healthcare.”
HCL Technologies (HCL) empowers global enterprises with technology for the next decade, today. HCL’s Mode 1- 2-3 strategy, based on its deep-domain industry expertise, customer-centricity and entrepreneurial culture of Ideapreneurship™, enables businesses to transform into next-gen enterprises.
HCL offers its services and products through three business units: IT and Business Services (ITBS), Engineering and R&D Services (ERS) and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in the areas of applications, infrastructure, digital process operations and next generational digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering. P&P provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities and broad global network, HCL delivers holistic services in various industry verticals, categorized as Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences & Healthcare and Public Services.
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