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HungerRush Launches its AI-Driven Text to Order Solution for Restaurant Chains

Innovative Digital Ordering and Marketing Channels Drive Revenue, Increase Profitability, and Create Stellar Guest Experiences

HungerRush, an industry-leading restaurant management system provider, announced the launch of its AI-driven text to order solution to help restaurant chains drive growth. HungerRush TextAI is the newest addition to the company’s focus on providing an integrated, multi-channel digital ordering solution that offers consumers the option to place orders on their channel of preference.

The technological innovation of HungerRush text to order resides in its conversational AI which accurately interprets orders placed using the SMS function of a mobile device. The combination of Natural Language Processing (NLP) with real-time quality control delivers a fast, convenient, and accurate customer ordering experience. Unlike traditional phone or other employee-assist formats, text to order virtually eliminates order errors and poor guest experiences due to long wait times and/or transcription errors of the order taker.

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HungerRush TextAI comes with a built-in direct response marketing channel that allows brands to send promotions and reminders to their loyal customers on an opt-in basis. When connected to HungerRush Loyalty, text marketing provides a powerful tool to drive repeat orders and build more brand equity.

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When integrated with the HungerRush Restaurant Management System, customer transaction and profile data is centralized across all ordering channels so restaurant chains can leverage this information anytime and anywhere to generate personalized promotional offers through the online loyalty module, mobile app, and text channels to drive repeat orders and higher order frequency.

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“We’re passionate about helping our restaurant chains thrive with the right approach to transform digitally,” said Perry Turbes, CEO of HungerRush. “The restaurant industry is at a pivotal point where meeting consumers’ needs for frictionless and safe ordering represents an important aspect of a great guest experience. We want to lead with our vision for innovative, integrated solutions that let restaurant operators own their business data and customer relationships to drive profitable growth.”

“Text to order is the best and easiest ordering experience on the planet especially for a marketplace that prioritizes convenience,” said Aaron Nilsson, CIO of Jet’s Pizza.

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