Majority of Health Systems That Leverage Lean Principles Use Automation as Part of Process Improvement

60% Of Hospitals and Health Systems That Adopt Lean Principles Also Use Automation; Larger Organizations Report Highest Use of Automation Efforts

AKASA, the only Unified Automation company for healthcare revenue cycle management, released findings from a new survey, highlighting how hospitals and health systems that embrace lean principles also often include automation as a strategy to achieve success. Nearly 70% of hospitals and health systems reported using lean principles for business process improvement and more than 60% of those respondents also say they employ automation within the revenue cycle to reduce waste and improve efficiency.

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“We are seeing that for organizations actively employing lean management principles, leaders quickly recognize the value of automation within the revenue cycle and conversion to automation happens swiftly — especially for larger organizations with more overhead,” said Amy Raymond, head of revenue cycle operations at AKASA. “Revenue cycle automation reduces variation and increases productivity — key tenets within the lean principles. Automation can also serve to expand revenue capture, accelerate cash collections, improve clean claims rates, increase first pass-payments and decrease the overall cost to collect.”

Commissioned by AKASA, the survey fielded responses from nearly 400 chief financial officers and revenue cycle leaders at hospitals and health systems across the United States through the Healthcare Financial Management Association’s (HFMA) Pulse Survey program between May 27, 2021 and June 28, 2021. The national survey was designed to assess the adoption of automation in revenue cycle operations at hospitals and health systems across the U.S.

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