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Mystic River Consulting Doubles Down on AI With an Intelligent Automation COE

Mystic River Consulting, a firm that specializes in Intelligent Automation (IA), has augmented its IA and RPA (Robotic Process Automation) capability with an acquisition of a Center of Excellence (COE). Mystic River Consulting is one of the only firms with an intact COE that has already deployed hundreds of bots at a client site, a feat that presents a challenge to the enterprise-wide world of process automation.

Mystic River Consulting, a groundbreaking consultancy whose mission is to improve Business Process through the study and application of AIOps, data analytics, and Intelligent Automation (IA), made an announcement to super charge current IA and RPA (Robotic Process Automation) capability with an acquisition of a Center of Excellence (COE).

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An effective Intelligent Automation COE scales far beyond technical development and requires alignment to business process through Business Analysts and Portfolio Managers. The investment is comprised of 11 Process Automation professionals and functions as a “plug and play COE” to jump-start a new customer program or to help existing COE’s hit scale in the RPA or IA disciplines. The addition of this team will augment the existing Mystic River RPA development team. The COE team is combined with a proprietary service delivery platform that contains a vast library of reusable code, integrations, best practice processes (e.g., a model SAP invoice reconciliation for Finance), multi-tenant service delivery, training and communications content, and more. Mystic River’s Intelligent Automation COE built hundreds of bots and automated 560,000+ hours of manual processes across Finance, HR, IT, Learning, Marketing and more. The automation market alone represents the fastest growing software segment, however, there is a professional services gap for scaling the use of bots across an enterprise given a lack of focus on the business process and experience in the provider community beyond the Global SI’s. This team is primed and empowered to help companies fill this gap.

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Led by Associate Director, Carla Luciano, the group comes to Mystic River from a Big 4 Firm but they also have a significant amount of domain expertise in multiple industries. With Jeff Berkowitz serving in the Program Manager role, Dennis Zaide as Technical Lead, and Donna Slaughter managing Portfolio activities, the Center of Excellence includes these roles in addition to talented Business Analysts (Ameera Afzal, Anjali Dhir), Senior Developers (Tyler Teschon, Rahul Pindi) and Infrastructure Support (Brendon Hurst), this team is ready to get your bot workforce up and running! Click here to view our site.

MRC’s founder, Brian Raposo, stated that he is ”poised to fill the role of providing highly specialized and targeted RPA and IA services with our ground breaking multi-tenant service delivery platform. The knowledge and experience of our team removes risk, fast tracks savings and, most importantly, allows for our customers to leverage process automation to gain a competitive advantage in a highly evolving market.”

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