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OneTrust Introduces Government Records Request Automation for FOIA & Public Records Requests

Automate Request Intake, Task and Workflow Management, Data Discovery, Redaction, and Reporting to Streamline Request Response

OneTrust, the #1 fastest-growing company on the Inc. 500 and category-defining enterprise platform to operationalize trust, announced availability of the OneTrust Government Records Request Automation solution. This technology helps government entities automate the records request process from request intake, to data discovery and redaction, through the delivery of information securely to the requester.

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OneTrust’s Government Records Request Automation solution brings critical automation elements like AI-driven data discovery and classification, automated data redaction, and a secure communication portal into a single solution that supports the US Federal Freedom of Information Act (FOIA) and Privacy Act as well as State and Local Public Records Requests (PRR).

Government agencies are subject to more open records requests now than ever before, and at the same time, individuals are becoming increasingly aware of their rights to request information. As a result, government agencies are looking to modernize their workflows and provide quicker, less resource intensive responses that in turn create trust and transparency with constituents.

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With OneTrust Government Records Request Automation, government entities can dynamically triage records requests, create a more secure and accurate fulfillment process, and improve response times. The technology brings together OneTrust’s AI-driven data discovery, intake templates, automated workflows, and data redaction to give agencies the ability to scale their program when an influx of requests are received. The solution also offers a secure two-way communication portal and maintains a full audit trail of communications to demonstrate compliance.

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OneTrust’s Government Records Request Automation solution helps government organizations to:

  • Prepare for records requests by automatically discovering, classifying, and indexing information across structured and unstructured data sources
  • Streamline the intake of requests across websites and digital properties
  • Automate workflows and tasks to speed up the fulfillment process
  • Save time and cost by automatically scanning & redacting data in-scope of the request
  • Simply and securely communicate with the requester through a secure messaging portal
  • Report and benchmark for internal and external reviews with executive dashboards

OneTrust’s solution helps government agencies modernize their records response processes and provide cost savings to their organization, therefore building transparency and trust with taxpayers and constituents.

“OneTrust’s technology enables government agencies to transform records requests from a burdensome administrative task into an opportunity to build trust with the public and employees,” said Blake Brannon, Chief Strategy Officer, OneTrust. “We’re proud to work together with our government customers and build workflows that triage and speed up time to respond to requests, all while maintaining privacy and redacting confidential information.”

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