AirAsia and GE Aviation Implement Group-Wide Network Operations Software

• Reducing cost, maximizing on time performance and improving passenger experience with Network Operations decision support
• Improving disruption management and operational efficiency, to minimize the impact of delays and cancellations as operations change

GE Aviation has partnered with the world’s best low-cost carrier and announced the go-live of its Network Operations Insights (NOI) to help reduce flight disruption impacts and save costs across AirAsia Group’s airlines.

“As airlines deal with restoring operations affected by COVID-19, operational efficiency has never been more important,” said Andrew Coleman, GM for GE Aviation’s Digital Group. “Our Network Operations platform helps airlines operate flights more efficiently and recover from disruptions faster, enabling them to recoup substantial costs in the process.”

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Network Operations Insights (NOI) highlights the impact and cost of a disruption enabling airline operations managers to make data-driven decisions as the operations change in real time. Before NOI, obtaining the data from multiple systems was very manual and impractical. Now, live views quantify impacts of operational disruptions on passengers, crew, costs and revenue. Managers can run what-if simulations of cancellations, delays or downgrades to assess options and they can review disruption event history to identify potential process improvements.

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Javed Malik, Chief Operating Officer, AirAsia Group said, “AirAsia remains committed to providing the very best in terms of safe, affordable and on time services. Now more than ever, it’s important that we further improve our digital capabilities to deliver an enhanced customer experience on the ground and in the air. We are pleased to expand our partnership with GE Aviation with the introduction of this new software which both integrates easily with and compliments our ongoing in-house digital developments focused upon assisting operational teams across the AirAsia Group to drive service excellence, operational efficiency and operating cost reduction benefits.”

Coleman added, “The Network Operations suite of products delivers powerful software applications, hosted in the cloud on Microsoft Azure, that collect and analyze data streams in real time across multiple airline systems. The analytic software automatically optimizes use of crew and aircraft, while protecting passenger experience as the operation changes.”