Integration will minimize service-disrupting events by analyzing real-time data to identify existing and potential incidents for customers
Cherwell Software, LLC, (“Cherwell”) a global leader in service management, announced Cherwell Service Management (CSM) is now integrated with Splunk Enterprise and Splunk IT Service Intelligence (ITSI), which lets organizations manage and solve service disruptions and provide incident response and remediation. Splunk technology extends CSM by giving information technology (IT) teams the ability to correlate machine data across an organization, allowing the customer experience to remain intact and an organization’s IT operations to remain unaffected.
Splunk ITSI is a monitoring and analytics solution that uses artificial intelligence or AI to predict and prevent problems before they impact revenue and customer experience. Splunk ITSI allows customers to gain insights across both their IT and business services and applications delivering the business-critical insights and predictions needed to stay ahead of service degradations, resource constraints, and system outages. Splunk can now create incidents directly in Cherwell. As the Cherwell incident progresses through the life cycle, IT teams can more proactively monitor and alert others, improve operational visibility, and provide real-time business insight, while minimizing downtime and its impact when incidents do occur.
“Effective incident response – informed by accurate data – is a vital part of service management across the enterprise,” said Scott Gainey, Cherwell’s chief marketing officer. “This integration enables IT teams to not only observe but to act on useful data and resolve incidents more efficiently and effectively.”
Cherwell Software has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. The Cherwell Service Management platform offers a powerful, flexible service management tool that enables IT teams to implement, automate, and modernize service and support processes to meet new and evolving needs – for IT Service Management (ITSM) and beyond (Portfolio & Project Management, Security, HR, etc.). The unique architecture of the CSM platform allows for easy integration of new functionality, such as with Splunk ITSI. At the Cherwell mApp™ Exchange, customers can collaboratively create and exchange solutions with the Cherwell Community.