Silvercar by Audi Deploys AI-Assisted Customer Support With New Virtual Agent Powered by Boost.ai

Europe’s Leading Provider of Conversational AI Technology Makes Move to Disrupt American Market as It Rolls Out First U.S. Customer

Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced that premium car rental service Silvercar by Audi has selected Boost.ai’s conversational AI platform to enhance customer support and care from reservation to return. Already Europe’s leading provider of AI-driven virtual agents, Silvercar is Boost.ai’s first American customer as it makes its latest move to disrupt the U.S. market.

Building on Silvercar’s mobile-first connected travel experience, the new virtual agent can assist customers with questions on approximately 400 topics including making one-way bookings and policy changes related to COVID-19. The virtual agent also integrates directly with a number of Silvercar’s key systems, including authentication, bookings and b******.

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“Together, Silvercar by Audi and Boost.ai are creating a better experience that makes it fast and effortless for our customers to achieve their on-the-go transportation needs in a way that fits their lifestyle,“ said Steve Sierra, Director Training & Implementation at Silvercar by Audi. “Our premium car rental customers can now use the power of artificial intelligence to enhance their booking experience and get on the road more quickly.”

Silvercar is also deploying the cognitive conversational attributes of Boost.ai’s technology to support communication among its staff and increase their effectiveness with customer queries by ensuring customers are connected to the right human agent at the right time. The virtual agent will handle personalized information and assistance for Silvercar’s customers via its website as a first-line augment to 24/7 live agent support.

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Boost.ai offers the most complete software for building, implementing and operating virtual agents. Hundreds of major companies and organizations leverage Boost.ai’s conversational AI technology so they can focus on their business objectives, create new lines of revenue, and inspire customer loyalty through better interaction with their brand.

“For the first time in America, we are excited to put Boost.ai’s smart virtual agents to the test with Silvercar by Audi,” said Lars Selsås, founder and CEO of Boost.ai. “Silvercar is well-known for delivering a fast, frictionless experience, and Boost.ai is the perfect complement to their innovative service model and Audi’s advanced technology.”

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