NICE Robotic Automation Expands Partnership with ABBYY, Offering the Most Comprehensive End to End Digitization of Business Processes

NICE announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. As an expansion of its existing partnership with ABBYY, the integration of FlexiCapture Distributed delivers an innovative, end to end processing solution that uniquely and seamlessly integrates with NEVA (NICE Employee Virtual Attendant, designed to assist human employees from the desktop), and the NICE unattended robots (designed to automate tasks in the backend server). This unique approach seamlessly brings full digitization to both front and back office processes, enabling organizations to more comprehensively achieve their digital transformation goals.

Manual processing of data from scanned documents, such as invoices or contracts, in large volumes, is a pain point keenly felt by enterprises today. This accounts for significant time wastage and increased processing errors, driving up operating expenses. Over 25% of 200 Accounts Payable professionals surveyed by Hyland¹ last year in the 2018 State of Accounts Payable Report cite too many paper documents as their top AP challenge, while nearly the same amount said there is too much manual data entry as their pain points. More than 50% of those surveyed¹ in the same report say invoice-processing delays affect their financial operations. In another recent study commissioned by ABBYY in the UK, a significant 63% of respondents said they would outsource tasks to a robot it they could.

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With the expanded cognitive capabilities of NICE’s unattended robots, data from scanned documentation can now easily be extracted, categorized and transformed into structured data using ABBYY FlexiCapture’s learning algorithms. NICE’s unattended robots then swiftly ingest the data and insert it, for example, into a number of ERP applications, thereby ensuring data consistency throughout the enterprise. In the event of an error or exception during the data extraction process, the integrated offering uniquely aligns with NEVA to automatically identify this and immediately initiate a conversation with a human employee, prompting them to manually input the correct or missing data in real-time. Furthermore, the integration with ABBYY FlexiCapture Distributed has augmented NICE’s robots with capabilities to learn from and mimic human behavior, while processing scanned documentation. This enables the full automation of process errors or exceptions without the need for human intervention over time.

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Barry Cooper, President, NICE Enterprise Group, said, “We are pleased to expand our partnership with ABBYY and to offer customers the most innovative, wide-ranging document processing solution that uniquely aligns with NEVA, the market’s first employee focused attendant, to offer desktop assistance as well as our unattended robots that automate tasks in the back end. Enriching content and document processing with greater cognitive intelligence goes a long way in making interactions memorable while also offering greater operational efficiencies. Via this integration, our customers are empowered to improve business performance and ROI while delivering uncompromising customer experiences.

Neil Murphy, Vice President, Head of Global Business Development, ABBYY, said, “We’re excited to expand our partnership with NICE, who we believe have a novel approach to RPA and to integrating our leading-edge FlexiCapture Distributed solution into its platform. Of particular interest is the alignment with NICE RPA’s NEVA innovation, which further enhances the capabilities of the integration. We’re sure our technology will bring great value to NICE and we look forward to taking our partnership to new heights.

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