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A New IDC MarketScape Assesses Nine Providers of Integrated Workplace Management Systems

International Data Corporation (IDC) published a new assessment of nine companies in the integrated workplace management system (IWMS) market. The IDC MarketScape report uses a comprehensive framework to assess these vendors relative to a set of criteria that explain both short-term and long-term success in the IWMS market. The nine integrated workplace management system vendors evaluated in this IDC MarketScape report are: Accruent, Archibus, FM:Systems, IBM, Nuvolo, Planon, SpaceIQ, Tango, and Trimble.

“Fully leverage all the capabilities of an IWMS to create a long-term strategy for your organization’s workplaces, campuses, facilities, and retail stores.”

Facility management applications are software that supports the maintenance and operational profile of assets and systems directly tied to the functionality of buildings and related outdoor sites. An integrated workplace management system (IWMS) enables building owners and occupants to manage day-to-day operations and long-range planning of buildings and facilities. An IWMS combines functionality across multiple facility and workplace management disciplines, including: maintenance management; capital project management; real estate and lease management; and space management.

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Many organizations have relied on an IWMS to maximize the use of their existing real estate portfolio, optimize space to fit more people, and expand facilities through large capital projects. But the market has experienced some seismic shocks over the past two years. First, major changes to lease accounting standards, which took effect in 2019, greatly impacted how organizations handle operating leases on their balance sheets. Then, just as organizations were getting a handle on accounting for leases, they were hit with one of the biggest disruptions to workplaces in decades: the COVID-19 pandemic. In the short term, organizations had to quickly shift to remote work, modify floor plans for social distancing, reduce building capacity, implement new schedules, and deploy novel technologies. Meanwhile, real estate and facility professionals have turned to a variety of “return-to-work solutions” for space reservations, health attestation, contact tracing, proximity monitoring, wayfinding, cleaning, communications, and so on.

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In the wake of these shocks, more organizations now realize they need a digital transformation strategy for facility management. As they develop long-term plans for workplaces, campuses, facilities, and retail outlets, organizations are increasingly focused on flexibility and resiliency. That process starts with compiling and analyzing facility, maintenance, space utilization, environmental, capital project, and real estate and lease data. What becomes abundantly clear is that multiple departments and user types across the organization need access to the same information and insights. A modern SaaS and cloud-based IWMS can help orchestrate faster data-driven enterprise-wide decision making and actions compared with siloed, disjointed, and sluggish legacy systems.

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“Organizations need a robust set of workplace management tools to give them the flexibility and resiliency to manage through and beyond the COVID-19 pandemic. Unfortunately, too many organizations are missing the point of having an integrated workplace management system and are using an assorted collection of applications,” said Juliana Beauvais, research manager, Enterprise Applications at IDC. “Fully leverage all the capabilities of an IWMS to create a long-term strategy for your organization’s workplaces, campuses, facilities, and retail stores.”

The objective behind an IWMS is to bring together disparate functions and data sets onto one system to reduce duplication, share information, make decisions collaboratively, and standardize and automate workflows. However, with so much functionality in one application, it takes both technical integration and organizational commitment to extract the full value of being on a single IWMS. Several key characteristics of IWMS applications to consider include: SaaS and cloud adoption; contactless workflows; autonomous tasks; information capture; human-centric mobility; and mobility functionality scope.

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