Blustream.io, the leader in after-sale product experience, announced significant company growth in the third quarter of 2022. This achievement includes doubling SaaS revenue, doubling the number of both customers and end-users on the Blustream APEX platform, and delivering 10 times the number of SMS messages.
“Many traditional tools to connect with customers are built for promotion versus product ownership success,” said Ken Rapp, CEO and co-founder, Blustream. “At Blustream, our mission is to help products and services companies achieve amazing retention and 5-star customer success throughout the entire product ownership lifecycle. Our sustained growth demonstrates the critical need in the market to power product experiences and create personalized connections between companies and their customers for the products they love.”
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Two of the latest Blustream customers include Wholistic Pet Organics and The Bear & The Rat, who selected Blustream to create personalized owner experiences using the Blustream After-Sale Product Experience (APEX) platform. Both teams recognized the need to maintain a direct connection with pet owners and turned to Blustream to help maintain this connection to bolster brand loyalty and drive revenue.
“We’re thrilled to be working with Blustream to better connect with our pet parents,” said Ryan Phillips, Chief Operating Officer, Wholistic Pet Organics. “The stellar combination of pet industry expertise and innovative technology makes Blustream the perfect partner for us.”
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With the Blustream APEX platform, brands and retailers engage customers with contextualized, data-driven SMS messages including tips, alerts, and purchase recommendations, sent at exactly the right time. The automated Blustream product assistant gives these companies a direct channel to customers via SMS messaging, creating personalized customer experiences to drive revenue and retention. The product-centric platform is uniquely designed to provide customers with unmatched first impressions and ongoing support throughout the lifecycle of products.
Blustream APEX platform features include:
- Automated Engagement: Automated contextual SMS engagements lead to product success and enjoyment.
- Unique Triggers: Start conversations based on triggers related to product usage, the environment, skill level, and more.
- Usage Data: Gather relevant data about customers to turn product fans into product fanatics.
- Powerful Segmentation: Segment customers based on product usage instead of purchase behavior.
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