Bright Pattern and Matrix42 Partner to Bring AI-Powered Omnichannel Communication Interaction Platform for Service Management to Matrix42 Users

Bright Pattern, leading provider of omnichannel communication software for innovative companies, launches new Omnichannel Communication Interaction Capabilities for IT Service Management with Matrix42 that improves ROI for help desks and service management organizations by automating common processes including incident management, problem management, change management, request management, service catalog, quality management, and omnichannel contact center communications. Bright Pattern’s Omnichannel Interaction Platform integrates with Matrix42 out-of-the-box to provide current users with instant access to digital channels, AI, and automation.

Matrix42 and Bright Pattern will be showcasing the joint solution at Booth 275 as part of SITS in London, Europe’s largest event for IT Service Management, service desk, and IT support professionals. Bright Pattern will also be joining Matrix42 for a speaking session and Q&A panel discussion at the show on May 12th at 3P.M.

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Bright Pattern’s AI-powered Omnichannel Communication Interaction Platform enables Matrix42 users to communicate on all voice and digital channels (chat, SMS, MMS, email, and messengers) while providing advanced automation. Bright Pattern’s software dramatically improves the ROI of service management teams with automated password reset, automated incident creation and resolution, status updates and notifications, voice self-service, and automated routing of all communications. The software also lets companies measure employee performance and customer satisfaction with advanced quality management features.

“Bright Pattern’s Omnichannel Interaction Platform offers service management teams true innovation that tackles common challenges faced by ITSM teams today,” said Kevin Smith, ITSM industry expert and author of ‘World-Class IT Service Management’. “I don’t recall seeing a higher ROI for ITSM technology. It brings powerful AI and proven automation to organizations’ existing service management solutions—companies can continue using their current platform while elevating the performance of their ITSM processes.”

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“During the initial discussions about a Marketplace partnership with Bright Pattern, we quickly recognized the potential of the solution and its integration with Matrix42 products. Through the seamless integration, we now offer our customers numerous new features.” said Alexander Link, Director Marketplace Product Line Matrix42 AG & Managing Director Matrix42 Marketplace GmbH.

Bright Pattern is the simplest, most powerful AI-powered communication interaction platform with the highest ROI and fastest time to deploy in the industry (half the industry average). Bright Pattern ranks #1 for omnichannel innovation, #1 for deployment time, #1 for professional services, and #1 for hosting reliability.

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