CCG IQ’s ClaimCenter Add-on for Claims Estimating and Servicing Now Available in Guidewire Marketplace

• The add-on streamlines the damage assessment and equipment pricing processes for claims involving HVAC systems and electrically powered equipment

CCG IQ, a leader in tech-enabled insurance services and Guidewire PartnerConnect Solution partner, and Guidewire Software, Inc., the platform P&C insurers trust to engage, innovate, and grow efficiently, announced that CCG IQ’s new Ready for Guidewire validated add-on is now available to ClaimCenter users in the Guidewire Marketplace.

“At CCG IQ, we are, like Guidewire, fully committed to serving our P&C clients”

CCG IQ offers a suite of services to empower insurers to make more informed settlement decisions regarding specialty claims. CCG IQ’s HVAC Investigators (HVACi) and StrikeCheck provide nationwide onsite damage assessments and desktop pricing reviews for claims involving HVAC systems and electrically powered equipment, respectively, which enable adjusters to settle these complex specialty equipment claims more quickly and accurately. HVACi and StrikeCheck deliver data-driven reports that include a cause of loss and scope of damage determination, repair and replacement recommendation, and current market equipment availability and pricing. Desktop reviews confirm that replacement equipment is comparable, available, and meets the current market’s parts and labor pricing. The CCG IQ add-on for ClaimCenter enables users to efficiently assign claims to CCG IQ brands.

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Insurers using CCG IQ’s ClaimCenter add-on can:

• Easily submit claim assignments directly from ClaimCenter to HVACi and StrikeCheck for onsite assessments and desktop pricing reviews;
• Save time through automatically pre-filled data pulled directly from the claim file; and
• Securely access the claim status and the detailed, data-driven final report within Guidewire.

“At CCG IQ, we are, like Guidewire, fully committed to serving our P&C clients,” said Damon Stafford, chief executive officer, CCG IQ. “We are proud to provide our clients with objective and timely equipment assessments that bring adjusters clarity about how to accurately settle these claims. Our partnership with Guidewire on this add-on enables our shared clients to make the claim process more consistent and efficient, allowing them more time to focus on their policyholders.”

“We congratulate CCG IQ on the release of its add-on for specialty claims investigations,” said Neil Betteridge, vice president, Strategy, Guidewire Software. “Claims involving HVAC systems and electrically powered equipment can be very complex. CCGIQ’s specialists have in-depth knowledge of the equipment, which helps to ensure that adjusters can settle these claims as accurately and quickly as possible with confidence. With CCG IQ’s reports and its Guidewire add-on, our shared customers can experience faster cycle times and indemnity leakage prevention.”