Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced that the Quik. video inspection solution is now integrated with its SRM platform. The integration enables Decisiv SRM users to include technician inspection videos as attachments to service estimates, improving transparency and speeding approval by customers.
“Using the Quik. technician video platform with our SRM platform enhances the level of service for customers because it provides a detailed view of repair needs,” said Mike Gibson, VP of Strategic Partners at Decisiv. “As part of the growing Decisiv SRM Ecosystem, the Quik. technician video platform helps speed the estimating and approval process for asset owners and service providers, and it adds to the SRM platform’s ability to reduce downtime.”
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With the Decisiv integration, technicians can make an unlimited number of Quik. inspection videos and seamlessly include them directly in notes in SRM case records. The videos are then automatically incorporated in estimates sent to customers for approval. Another benefit is that the inspection videos are added to the asset’s permanent service history.
The Quik. technician video platform is available for iOS and Android devices and requires minimal Wi-Fi download speeds in the shop to transmit the video to Decisiv SRM. Quik.’s training team is comprised of fixed operations experts that can install the program virtually or in-dealership, alongside the technicians in their bays. The trainers focus on installing a repeatable process to ensure maximum utilization that leads to immediate results.
“With the integration enabled by Decisiv, our Quik. technician video system will enhance the ability of service providers to build confidence with their customers and speed up authorizations, reducing dwell time,” said Chad Deaver, COO at Quik. “Our goal has always been to provide technology that makes relationships more open and transparent. By joining the Decisiv SRM Ecosystem we can deliver on that promise and support the communication and collaboration for estimates and approvals across entire service and repair events that is already a hallmark of Decisiv SRM.”
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