Desktop as a Service Secures Highest Growth in 2020 Driven by Enterprises’ Need to Support Remote Workers and Cut Costs
The worldwide public cloud services market is forecast to grow 6.3% in 2020 to total $257.9 billion, up from $242.7 billion in 2019, according to Gartner, Inc.
Desktop as a service (DaaS) is expected to have the most significant growth in 2020, increasing 95.4% to $1.2 billion. DaaS offers an inexpensive option for enterprises that are supporting the surge of remote workers and their need to securely access enterprise applications from multiple devices and locations.
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“When the COVID-19 pandemic hit, there were a few initial hiccups but cloud ultimately delivered exactly what it was supposed to,” said Sid Nag, research vice president at Gartner. “It responded to increased demand and catered to customers’ preference of elastic, pay-as-you-go consumption models.”
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Software as a service (SaaS) remains the largest market segment and is forecast to grow to $104.7 billion in 2020 (see Table 1). The continued shift from on-premises license software to subscription-based SaaS models, in conjunction with the increased need for new software collaboration tools during COVID-19, is driving SaaS growth. The second-largest market segment is cloud system infrastructure services, or infrastructure as a service (IaaS), which is forecast to grow 13.4% to $50.4 billion in 2020. The effects of the global economic downturn are intensifying organizations’ urgency to move off of legacy infrastructure operating models.
Table 1. Worldwide Public Cloud Service Revenue Forecast (Millions of U.S. Dollars)
| 2019 | 2020 | 2021 | 2022 | |
| Cloud Business Process Services (BPaaS) | 45,212 | 43,438 | 46,287 | 49,509 |
| Cloud Application Infrastructure Services (PaaS) | 37,512 | 43,498 | 57,337 | 72,022 |
| Cloud Application Services (SaaS) | 102,064 | 104,672 | 120,990 | 140,629 |
| Cloud Management and Security Services | 12,836 | 14,663 | 16,089 | 18,387 |
| Cloud System Infrastructure Services (IaaS) | 44,457 | 50,393 | 64,294 | 80,980 |
| Desktop as a Service (DaaS) | 616 | 1,203 | 1,951 | 2,535 |
| Total Market | 242,697 | 257,867 | 306,948 | 364,062 |
BPaaS = business process as a service; IaaS = infrastructure as a service; PaaS = platform as a service; SaaS = software as a service
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