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Gartner’s Software Advice Names Bright Pattern a 2020 FrontRunner for Call Center Software

Out of Over 100 Products Evaluated by Gartner, Bright Pattern Was Named a Leader in the 2020 Call Center Software Frontrunners Quadrant With Customer Ratings Higher Than five9, Genesys Purecloud, Nice In contact, Ringcentral, 3clogic, and Talkdesk

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Bright Pattern announced that it was named a FrontRunner for Call Center Software by Gartner’s Software Advice for the third year in a row. The FrontRunners quadrant report analyzes hundreds of products to help businesses determine which software products may be suitable for them.

Bright Pattern leads the call center category with a customer rating of 4.74 out of 5 with perfect ratings for customer support and value for money. Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk and other popular vendors. Additionally, Bright Pattern ranks No. 1 for ROI out of all CCaaS vendors per customer reviews with a deployment time that’s nearly half the industry average at just 1.6 months.

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“We are happy to be a leader in the FrontRunners quadrant yet again,” said Michael McCloskey, CEO of Bright Pattern. “This is our third consecutive year in the quadrant which highlights our high scores in usability and customer satisfaction. With so many vendors in the customer service space, it is hard for companies to select the best technology provider for achieving their business goals. Companies like Gartner and Software Advice help to rate vendors and inform buyers of top solutions in the industry. Recognition as a FrontRunner by Gartner’s Software Advice is incredible validation as we continue to innovate our product to build better customer experiences.”

FrontRunners is published on Software Advice, the leading online service for businesses navigating the software selection process. FrontRunners evaluates verified end-user reviews and product data, positioning the top scoring products based on usability and user recommendations for small businesses.

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Bright Pattern Customer Reviews on Software Advice:

“We looked at several cloud-based companies that offered omnichannel services, and Bright Pattern was the only one to provide everything we need to support our Fortune 1000 clients and our at-home agents in a scalable, reliable, and super easy-to-use package,” said Rob Duncan, CEO of Omni Interactions.

“Bright Pattern is a true omnichannel contact center, built for the modern contact center,” said Roger Meador, Co-Founder of TruSource Labs. “I haven’t found anyone doing it better.”

“My job is to go where the customer conversation is happening,” said Gavin Blair, Head of Customer Experience or Canary. “Because Bright Pattern is so dedicated to bridging the gap between customers and customer service centers, I believe their service will continue to provide channels that are cutting edge.”

View more reviews and customer ratings on our Software Advice profile page.

Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified – yet robust – omnichannel platform, offering traditional channels, emerging channels like Facebook Messenger, in-app customer support, enterprise functionality, cloud-first architecture, and the ability to modify without the use of outside services. Bright Pattern was recently recognized by Ovum as a market challenger, by Frost & Sullivan as a top-performing vendor, and by G2 Crowd for No. 1 for ROI and speed of deployment.

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