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Lakeside Software Recognized as a Leader in End-User Experience Management by Independent Research Firm

Lakeside Software, an enterprise-class digital experience management software provider, has been named a Leader in The Forrester Wave: End-User Experience Management, Q3 2022 report. Among the vendors analyzed, Lakeside was cited for enabling deep historical analysis of telemetry data for RCA.

The Q3 2022 report evaluated the most significant end-user experience management (EUEM) providers and scored them using 30 criteria. Lakeside scored the highest possible marks in the strategy criteria of partner integration, market approach, and supporting products and services. Lakeside’s telemetry monitoring was also scored highest, a benefit of SysTrack’s Intelligent Edge which collects 10,000 metrics out of the box. The report notes that the exceptional UI of Lakeside’s Prevent solution makes it easy for service desk administrators to quickly identify common high-severity events and remediate them at scale.

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The evaluation findings were supported by strong references from the customer community. Customers cited Lakeside’s “exceptional support, granular data analysis, and improved usability.” The report also highlighted differentiated support services in the form of DEX packs, which help customers quickly implement new services such as proactive management.

“In an increasingly digital working environment for many of today’s global enterprises, we are proud to serve our customers with IT solutions that will drive employee engagement and productivity, while reducing downtime caused by tech disruptions,” said David Keil, CEO, Lakeside Software. “We believe earning a leader position in the end-user experience management category demonstrates our continued commitment to offer best in class solutions that meet the needs of today’s modern enterprises.”

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[To share your insights with us, please write to sghosh@martechseries.com]

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