LineSlip, an award-winning SaaS provider that automatically converts commercial insurance documents into insurance intelligence, announced that Ming Zhang has joined the team as vice president of customer success. Zhang will supervise overall customer success management from the onboarding process through renewal stages by driving strategic alignment with sales.
“We are very excited to welcome Ming into the LineSlip family,” said Leo Bernstein, CEO of LineSlip. “Ming will be instrumental in ensuring that our customer-first approach continues to be our company’s top priority by ensuring we work collaboratively as a team to deliver impactful results.”
Zhang brings to LineSlip over twenty years of client-facing leadership experience and, prior to joining LineSlip, Zhang assumed leadership roles in customer success and engagement for business consulting firms and SaaS software companies including ai4process, WhiteSource (now Mend), Amazon Web Services, and Virtusa.
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“LineSlip is transforming the future of the insurance industry,” said Zhang. “Among many initiatives ahead, I’m currently working with the team to further automate the client journey with the self-service tools and offerings, and meanwhile to personalize the individual customer experience with a defined set of metrics-driven milestones to ensure time-to-value on a true shared journey of each client with us. No two customers are alike,” Zhang added, “and customer-first approach is rooted in our company DNA that deeply resonates with every individual on our team. I am looking forward to working in collaboration with this mission-driven team to maximize the individual customer experience in order to drive business success and growth.”
Zhang holds a master’s degree in Library & Information Studies and American Studies from the University of Hawaii at Manoa. He is an AWS-certified Solutions Architect and DevOps Engineer, as well as a PEGA-certified Business Architect, Data Scientist, Decisioning Consultant, and Lead System Architect.
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